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Terms & Conditions

This website is an online store displaying and selling Klaidra. products , that are handcrafted and based in Greece.

PAYMENT METHODS
The products, prices, and shipping terms (location, time, etc.) are those recorded on your Order Confirmation. Payment must be made either before or upon delivery of the product(s) and can be made through one of the following payment methods.
  1. Cash on delivery (Greece only).
  2. Through PAYPAL.
REGISTRATION
To use some of the services or features made available to you , you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.

ORDER CONFIRMATION
Before completing and submitting your order, please ensure that you have filled in correctly all the necessary information. Once you submit your order, you will receive a confirmation email, stating all order details. Please make a note of the order number in case you need to contact us. It is your obligation to check the accuracy of the information in the Order Confirmation and to inform us by email (within 3 hours from receipt of the above notification of Order Confirmation) of any error, otherwise the information contained in the Order Confirmation will be applied as is in the Contract.

ORDER CANCELLATION
If you wish to cancel an order, please email us to This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. Depending on the processing stage of your order, we will inform you of your options. If a customer cancels an order when the products have already been dispatched, the customer is liable for the shipping costs (shipping & return costs).

SHIPPING
Your order is delivered by courier service. As soon as the order is dispatched, wou will receive an email notification with the tracking number .
Shipping within Greece will is carried out by EASY MAIL. Estimated delivery time is 1 to 3 working days after dispatch date.
International Shipping is carried out by DHL Express Worldwide. Estimated delivery time is 1 to 10 working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
Taxes & Duties
Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non-E.U. country, you might be asked to pay further duties at customs' control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities.
We have no control over possible additional charges or inspections.

RETURNS
If you are not completely happy with your item, you can return it to us in its original condition within 15 days of receipt. Refunds will be credited to your original method of payment. In case the original payment method was "Cash on Delivery" a bank account should be provided in order for the refund to be possible.
Please note that we cannot offer refunds for customized products.
All returns must be made by post. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Faulty / Wrong item
If the item you received is faulty or is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

INTELLECTUAL PROPERTY
Copyright and Intellectual Property of this website are owned by Klaidra. All trademarks, service marks and photography are the property of Klaidra. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to Klaidra with a link to our website.

NEWSLETTERS
We offer e-newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple 'unsubscribe' link at the bottom of each newsletter or email.
PRIVACY POLICY
The personal information of Customers are exclusively used for the execution of their orders, personalized services and exporting regional statistics.
These data are not transferred to third parties , other than ccoperating companies, with the purposer of sending promotional material and tailored offers.
The Customer gives by this, his consent to the storage and processing of personal data by the Company for the purposes of execution of orders , providing personalized services, exporting statistics and the transmission of thiw info to cooperating companies, for promotional material and tailored offers .
The Customer has the right to have access to all information given to us and raise any objections to the processing of data concerning him (right to object No. 13 of Greek Law 2472/97 ). In order to exercise this right you can refer to This email address is being protected from spambots. You need JavaScript enabled to view it..

SECURITY
Klaidra is confident that your information is secure when purchasing items through our online store. Any personal information given to Klaidra will be protected. We take all reasonable care to make our site as secure as we can.

SSL
The website secures your information using Comondo SSL with 256 encription .

Get In Touch

Mo -Sat 10am - 5pm
+30 6945999517
info@klaidra.gr


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